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Privacy Policy

TripBack policy page

Privacy Policy

This Privacy Policy explains how user data is collected, used, and protected when using the TripBack platform, whether you are a driver or a group representative.

1. Introduction

TripBack is committed to protecting user privacy and respecting personal data. We collect and use data only as necessary to operate the platform, improve user experience, and facilitate connections between drivers and groups.

2. Data we collect

  • Personal Data: Name, phone number, email address (if available), and city.

    Driver / Transport Company Data: Vehicle type (Bus – Mini Bus – Microbus), number of seats, route or available trip, and contact information.

    Group Data: Group representative name, number of passengers, departure and destination, and trip time.

    Technical Data: Device type, browser, IP address, and platform usage data.

3. How We Use Data

  • Operating the platform and displaying return trips
  • Connecting drivers with suitable groups
  • Improving user experience
  • Sending trip-related notifications
  • Preventing misuse or violations
  • Analyzing usage to improve services

4. Data Sharing

  • Some data may be shared in the following cases:

    • Sharing contact details between driver and group representative to complete the trip
    • Map services to determine locations and destinations
    • Hosting and technical service providers to operate the platform
    • Legal authorities when required by law

    TripBack does not sell or share user data for external marketing purposes.

5. Data Storage & Security

We use appropriate security measures to protect user data from unauthorized access, modification, or deletion.
Data is stored on secure servers following standard technical practices.

6. User Rights

  • Users have the right to:

    • Update their personal information
    • Request account deletion
    • Disable notifications at any time
    • Request access to stored data

7. Cookies

The platform may use cookies to improve user experience and analyze performance.
Users can control cookie settings through their browser.


8. Changes to Privacy Policy

TripBack reserves the right to modify this Privacy Policy at any time.
Any updates will be published on the website or application.
Continued use of the platform means acceptance of the changes.

9. Contact Us

If you have any questions regarding this Privacy Policy or your data protection, you can contact us via:

📧 Email:  support@trip-back.com
📞 Phone: 01277715461